Terms and Conditions

01Company Information

02Scope of Business

WOOD GO GmbH specializes in the wholesale and retail distribution of wood fuel and biomass energy products, including:

• Firewood / Kaminholz
• Wood Pellets
• Wood Briquettes
• Biomass Fuel Products
• Related wood energy solutions

All products and services are subject to availability and applicable agreements.

03Website Usage

By using this website, you agree:

• To use the website only for lawful purposes
• Not to misuse or interfere with the website’s operation
• Not to attempt unauthorized access to systems or data
• Not to distribute harmful software or malicious content
• Not to use the website for fraudulent or illegal activities

We reserve the right to restrict or terminate access to users who violate these Terms.

04Product Information

We strive to ensure all product descriptions, specifications, and pricing are accurate and up to date. However:

• Product images are for illustrative purposes only
• Actual products may vary slightly
• Availability may change without notice
• Errors or inaccuracies may occasionally occur

WOOD GO GmbH reserves the right to correct any information without prior notice.

05Orders and Quotations

All inquiries, quotations, and price requests are non-binding unless confirmed in writing.

Orders become binding only after official confirmation by WOOD GO GmbH.

We reserve the right to:

• Reject or cancel orders
• Limit order quantities
• Refuse service where necessary
• Adjust pricing due to market or supply changes

06Pricing and Payments

Unless otherwise stated:

• All prices may be subject to VAT and additional delivery costs
• Payments must be completed according to agreed invoice terms
• Late payments may result in delayed deliveries or order cancellation

Ownership of goods may remain with WOOD GO GmbH until full payment has been received.

07Shipping and Delivery

Delivery times are estimates only and may be affected by:

• Transportation delays
• Supply chain disruptions
• Weather conditions
• Customs procedures
• Force majeure events

We are not liable for delays beyond our reasonable control.

Risk of loss or damage may transfer upon delivery unless otherwise agreed in writing.

08Returns and Claims

Customers are responsible for inspecting products upon delivery.

Any complaints regarding damaged, defective, or incorrect goods should be reported within a reasonable timeframe after receipt.

Approved returns may be subject to prior authorization and product condition requirements.

09Intellectual Property

All website content, including:

• Logos
• Branding
• Text
• Graphics
• Images
• Website design

is the property of WOOD GO GmbH unless otherwise stated and is protected under applicable intellectual property laws.

Unauthorized copying, reproduction, or commercial use is prohibited.

10Limitation of Liability

To the maximum extent permitted by law, WOOD GO GmbH shall not be liable for:

• Indirect or consequential damages
• Loss of profits or business opportunities
• Website interruptions
• Data loss
• Delays caused by third parties

Our total liability shall not exceed the value of the purchased goods or services involved in the claim.

11Disclaimer

All information provided on this website is for general informational purposes only.

While we aim for accuracy and reliability, we make no guarantees regarding:

• Completeness of information
• Continuous website availability
• Accuracy of product descriptions
• Suitability for specific purposes

Use of the website and products is at the user’s own risk.

12Third-Party Links

This website may contain links to third-party websites for convenience.

WOOD GO GmbH is not responsible for the content, policies, or practices of external websites.

13Privacy and Data Protection

Use of this website is also governed by our Privacy Policy, which explains how personal data is collected, processed, and protected in accordance with GDPR and German data protection laws.

14Force Majeure

We shall not be held responsible for delays or failure to fulfill obligations caused by events beyond reasonable control, including but not limited to:

• Natural disasters
• Fire or accidents
• Government restrictions
• Energy shortages
• Labor disputes
• Transportation disruptions
• War or civil unrest

15Governing Law

These Terms and Conditions shall be governed by the laws of the Federal Republic of Germany.

Any disputes arising from the use of this website or our services shall be subject to the jurisdiction of the competent courts in Germany.

16Changes to These Terms

WOOD GO GmbH reserves the right to update or modify these Terms and Conditions at any time without prior notice.

Updated versions will be published on this page with a revised “Last Updated” date.

17Contact Information

For questions regarding these Terms and Conditions, please contact:

Commercial Register: HRB 260887, Amtsgericht München
VAT ID: DE340047475